From what I have seen in the different companies I have worked in, it seems like a cycle:
Step 1: Management by Fear till they hit diminishing returns.
Step 2: Nonsense like that FISH philosophy thing. Which IMHO has even greater diminishing returns.
From Fisher's link
To grasp just how presumptuous Fish! really is, just try a thought experiment: imagine management’s reaction if the circumstances were reversed. Imagine the bosses’ reaction if you and your coworkers matter-of-factly announced that, henceforth, you would be working at a slower pace for the same amount of money, or that you would be receiving a higher hourly wage. Imagine telling the boss "you can’t do anything about these changes, but you can choose to have a good attitude about them!" My guess is your boss would demonstrate in short order that he does have control over events, and that it’s not his attitude that has to be adjusted. That’s because, while you may be powerless, your bosses most certainly are not.
This asymmetrical power relationship is implicit in Fish! Philosophy. And you’d better believe that the people who push it are fully aware of their agenda. [...] They are the ones who do things. We are the ones that things are done to. Learn to enjoy it, or else. That’s the message of Fish! Philosophy
I don't really know who Kevin Carson is or if any of his ramblings are of any use, but that quote, seems to me right on the money.
Step 3: By the time they hit the diminishing returns of Step 2, Management, retorts to raising salaries. Unfortunately, it's too late, they've lost their best people and even if they manage to hire one or two good employees (to try to offset the loss of key personnel), they have hollowed out operations so badly, that a major disaster strikes. So, "enraged", Management goes back to Step 1: Management by Fear.
Rinse, Repeat.
In the particular case of the trend mentioned in the NYT article, I am of the opinion that they could get away with all that "Fun Engineering" crap (which really started in the 90s along with all the Goleman/Covey nonsense), because the economy was doing well so people would tolerate it.
But in these current depressed economic times, it seems to me that:
- Since there was a lot of fear of unemployment, Management overdid Step 1.
- As a consequence of the above I think that most people with more than half a working neuron will find the whole thing insulting. Therefore, I suspect that the diminishing returns of Step 2 will be even greater than usual.
- So, as a consequence, the effects of Step 3 will be much much nastier. Particularly, if the economy ever improves.
Edited for Spelling